Frequently Asked Questions (FAQs)

 

Welcome to the AYLANBRASS FAQ page! Below, you’ll find answers to some of the most common questions about our products and services. If you need further assistance, feel free to contact us.

1. What products do you offer?

At AYLANBRASS, we specialize in high-quality unlacquered brass faucets, showers, and sinks. Our products are designed to add elegance and functionality to any space with a unique, timeless appeal.

2. Do you ship internationally?

Yes, we offer international shipping! We ship to various countries around the world. Shipping fees and delivery times will vary depending on the destination. You can check the shipping options at checkout before completing your order.

3. How long will it take to receive my order?

Orders are typically processed within 3–7 business days. Delivery times vary based on your location and the shipping method you choose. For international orders, delivery usually takes 5–10 business days.

4. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment’s progress through the carrier’s website.

5. Can I modify or cancel my order after placing it?

We process orders quickly to ensure timely delivery, so once an order is placed, it cannot be modified or canceled. However, if you need to make any changes or if there’s an issue with your order, please contact us as soon as possible, and we will do our best to assist you.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank transfers (depending on the region)

All transactions are securely processed.

7. Can I return or exchange my purchase?

Yes, we offer returns on unused, undamaged products within 30 days of purchase. Please visit our Return and Refund Policy for detailed information on how to process a return or exchange.

8. Are your products customizable?

At the moment, we do not offer customization for our products. However, we are constantly exploring new ways to expand our product range, so keep an eye out for any new offerings in the future.

9. Do you offer wholesale or bulk purchasing?

Yes, we offer wholesale and bulk purchasing options. For more information, please reach out to us at contact@aylanbrass.com, and we will provide you with the necessary details.

10. How should I care for my unlacquered brass products?

Unlacquered brass develops a natural patina over time, which is part of its charm. To maintain the best look and quality, we recommend cleaning your products with a mild soap and water solution, followed by a soft cloth. Avoid harsh chemicals or abrasive materials. If you prefer a shiny finish, you can polish the brass as it naturally tarnishes.

11. What if my product is damaged or defective?

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a free return and send you a replacement or process a refund, depending on your preference. Please provide clear photos of the damage to expedite the process.

12. How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team by:

We aim to respond to all inquiries within 24–48 hours.