Return and Refund Policy for AYLANBRASS
At AYLANBRASS, we are committed to providing you with high-quality unlacquered brass faucets, showers, and sinks. If you’re not satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Return Eligibility
You may return your product for a refund if it meets the following conditions:
- The product is unused, undamaged, and in its original packaging.
- The return request is made within 30 days of receiving your order.
- The product is not a customized or special-order item (such as engraved products or non-returnable sale items).
We reserve the right to refuse returns if the product has been used or altered in any way that prevents us from reselling it.
2. Return Process
To return an item, please follow these steps:
- Contact Us: Email us at [contact@aylanbrass.com] or call +212 7 67081537 to request a return authorization. Please include your order number, the product you wish to return, and the reason for the return.
- Receive Authorization: Our customer support team will provide you with a return authorization and instructions on how to return the item.
- Return the Product: Once you have received your return authorization, securely package the item and return it to the address provided. Customers are responsible for the cost of return shipping unless the item is defective or damaged.
Note: For international returns, you may be responsible for additional shipping costs and duties.
3. Refunds
Once we receive your returned product and verify that it meets the return criteria, we will process your refund. The refund will be issued to the original payment method used during the purchase.
- Refunds are typically processed within 5–10 business days from the receipt of the returned product.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
5. Defective or Damaged Products
If your item is defective or damaged upon arrival, please contact us immediately within 7 days of receiving your order. We will arrange for a free return and either send you a replacement or issue a full refund, depending on your preference and product availability.
Please provide clear photos of the damage or defect to expedite the process.
6. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized items.
- Gift cards or items purchased with a gift card.
- Final sale items or discounted products, unless stated otherwise.
7. Shipping Fees
Return shipping fees are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service to return your items, as we cannot guarantee that we will receive your returned item.
8. Customer Support
If you have any questions or concerns about returns or refunds, please contact our customer support team:
Email: [contact@aylanbrass.com]Phone: +212 7 67081537