1. Ordering and Payment:
Q: How can I place an order?
A: It’s easy! Browse our website, add your desired items to the cart, and follow the checkout process.
Q: What payment methods do you accept?
A: We accept major credit cards and debit cards. Secure payment is our priority.
Q: Is it safe to enter my payment information on your website?
A: Absolutely. We use secure encryption to protect your personal and payment information.
2. Shipping and Delivery:
Q: How much is shipping, and how long does it take?
A: Shipping costs and delivery times vary. You can find detailed information during the checkout process.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number to monitor the delivery status.
Q: Do you offer international shipping?
A: Yes, we provide international shipping. Shipping fees and delivery times depend on the destination.
3. Returns and Exchanges:
Q: What is your return policy?
A: Our return policy allows for returns within 30 days of receiving your order. Check our Returns & Exchanges page for details.
Q: How do I return an item?
A: Visit our Returns & Exchanges page for step-by-step instructions on returning items.
4. Product Information:
Q: How can I find more information about a product?
A: Each product page includes detailed information. If you have specific questions, contact our customer support.
Q: Are your products ethically sourced?
A: Yes, we’re committed to ethical sourcing. Check our About Us page for more details on our practices.
5. Account and Privacy:
Q: How do I create an account?
A: Click on “Sign Up” and follow the instructions to create your account.
Q: Is my personal information secure with you?
A: Yes, your information is secure. Check our Privacy Policy for details on data handling.
6. Contact and Customer Support:
Q: How can I contact customer support?
A: Reach our customer support team via phone at +212 7 6708 1537or through contact@aylanbrass.com, available 24/7.
Q: What are your customer support hours?
A: We provide support 24/7 to assist you at any time.
Contact Information:
Address: Al Massar, Marrakech, 40170, Marrakech, Morocco
Phone: +212 7 6708 1537
Email: contact@aylanbrass.com