Aylanbrass Refund Policy

 

 

1. 30-Day Return Policy:

 

 

Return Period:

We want you to be completely satisfied with your purchase. Therefore, we offer a 30-day return period from the date you receive your order.

2. Eligibility for Returns:

 

 

Eligible Items:

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

3. Return Process:

 

 

Initiating a Return:

 

 

To initiate a return, please contact our customer support team within the 30-day return period. You can reach us at +212 7 6708 1537 or through contact@aylanbrass.com.

Return Authorization:

 

 

Our customer support team will provide you with a return authorization and instructions on how to return the item.

4. Refund Process:

 

 

Refund Timeline:

 

 

Once your return is received and inspected, we will process your refund. Refunds are typically issued within 10 business days.

Refund Method:

 

 

Refunds will be issued to the original payment method used during the purchase.

5. Return Shipping:

 

 

Return Shipping Costs:

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

6. Exceptions:

 

 

Non-Returnable Items:

Some items may be non-returnable for hygiene or safety reasons. Please check the product description for any specific return restrictions.

7. Damaged or Defective Items:

 

 

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund.

8. 24/7 Customer Support:

 

 

Customer Support:

Our customer support team is available 24/7 to assist you with any questions or concerns regarding returns and refunds. Contact us at +212 7 6708 1537 or through contact@aylanbrass.com.