Aylanbrass Refund Policy
1. 30-Day Return Policy:
Return Period:
We want you to be completely satisfied with your purchase. Therefore, we offer a 30-day return period from the date you receive your order.
2. Eligibility for Returns:
Eligible Items:
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
3. Return Process:
Initiating a Return:
To initiate a return, please contact our customer support team within the 30-day return period. You can reach us at +212 7 6708 1537 or through contact@aylanbrass.com.
Return Authorization:
Our customer support team will provide you with a return authorization and instructions on how to return the item.
4. Refund Process:
Refund Timeline:
Once your return is received and inspected, we will process your refund. Refunds are typically issued within 10 business days.
Refund Method:
Refunds will be issued to the original payment method used during the purchase.
5. Return Shipping:
Return Shipping Costs:
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
6. Exceptions:
Non-Returnable Items:
Some items may be non-returnable for hygiene or safety reasons. Please check the product description for any specific return restrictions.
7. Damaged or Defective Items:
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a full refund.
8. 24/7 Customer Support:
Customer Support:
Our customer support team is available 24/7 to assist you with any questions or concerns regarding returns and refunds. Contact us at +212 7 6708 1537 or through contact@aylanbrass.com.