Shipping Policy for AYLANBRASS

 

 

At AYLANBRASS, we strive to deliver your premium unlacquered brass faucets, showers, and sinks as quickly and securely as possible. Please take a moment to review our shipping policy to ensure a smooth shopping experience.

1. Order Processing Time

  • All orders are typically processed within 3–7 business days from the date of purchase.
  • Orders placed during weekends, public holidays, or outside of our business hours may experience slight delays in processing.
  • You will receive a confirmation email once your order has been successfully processed.

2. Shipping Methods

We offer various shipping methods depending on your location. During checkout, you can select the shipping method that suits your needs. Available options include:

  • Standard Shipping: Typically delivered within 5–10 business days.
  • International Shipping: Available with delivery times varying by location.

Note: Shipping times may vary depending on the product’s availability and the destination.

3. Shipping Costs

  • Free Shipping: We offer free standard shipping .

4. International Shipping

We are happy to serve customers around the globe. International shipping rates will be calculated at checkout based on your location. Please note that the customer is responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the price of the products or the shipping cost.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this tracking number to check the status of your order through the carrier’s website.

6. Shipping Delays

While we aim to ensure timely delivery, please be aware that shipping delays can occur due to factors such as:

  • Severe weather conditions
  • Customs processing for international shipments
  • High demand during holidays or promotions

We will notify you if we become aware of any significant delays in shipping your order.

7. Address Accuracy

Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us immediately to make the correction.

8. Lost or Damaged Items

If your order is lost or damaged during transit, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue. For damaged items, please provide photos of the damage for processing a claim.

9. Returns Due to Shipping Issues

If your product is returned to us due to an incorrect address or failure to accept delivery, we may charge an additional fee for reshipping the order.

10. Customer Support

If you have any questions regarding shipping or need assistance with your order, please contact our customer support team:

Email: contact@aylanbrass.com
Phone: +212 7 67081527